This information is only for patients at Beth Israel Deaconess Medical Center (BIDMC).
FAQs
How to plan for your telephone or video visit
When will my healthcare provider read the comments in my form?
When possible, your healthcare provider will review your form at or before your visit. Your form will not be reviewed at all if you do not keep your appointment. It can be helpful to remind your healthcare provider that you have completed the form at the time of your visit in case they have not yet seen the form.
I get a chance to fill out a form before the visit with some of my healthcare providers, but not all of them. Why?
Not all healthcare providers are currently participating in this program, although we hope to expand its use. You will only get an invitation to complete the pre-visit form for healthcare providers who are participating.
What is telemedicine?
“Telemedicine” or “telehealth” refers to healthcare visits over the telephone or by video. In response to the current COVID-19 pandemic, Health Care Associates has moved many appointments to this new telemedicine format, to help limit coronavirus spread.
I am worried about coronavirus. Where can I learn more?
This is a stressful time and we support your efforts to stay positive and healthy. There are many helpful resources available to you. We recommend:
- Centers for Disease Control (CDC)
- Monitoring COVID-19: Keeping our Communities Healthy
- JAMA patient page: Stopping the spread of COVID-19
- How to wash your hands
- How to sanitize your cell phone
- A Practical Guide to Staying Safe During the Coronavirus Pandemic
- Social Distancing: This is Not a Snow Day
What is OurNotes?
OurNotes is a new project that is part of the OpenNotes movement. OurNotes invites patients to contribute important information before the visit to help patients and healthcare providers improve care together.
