On April 8, 2014, Kaiser Permanente Northwest began providing nearly 500,000 members with online access to the notes written by their clinicians. The notes are available following most primary and specialty care office visits or scheduled telephone visits. Members who are registered users of kp.org receive an email (typically within 48 hours following their visit) indicating they have a visit note available to view. Once patients log on to “My health manager,” they see the office visit or scheduled telephone visit listed on the “Past visit information” tab in their record. The note is available as part of the “After Visit Summary” that appears when they click on the link for the date of the visit.
The Northwest is the first region within Kaiser Permanente to implement OpenNotes.
Kaiser Permanente serves over 10.6 million members, 38 hospitals, 626 medical centers and other facilities in eight states and the District of Columbia. Thanks to the dedication of our more than 250,000 employees, nurses and physicians, in a single year we may schedule more than 40 million outpatient visits, deliver more than 100,000 babies, perform nearly 224,000 inpatient surgeries, and conduct nearly 80 million prescription refills.
Focused on the health and well-being of our members and communities, the people of Kaiser Permanente continually elevate the state of health care with progressive products, services, and advancements. We come from many different backgrounds, but we all believe in taking a proactive role in health and well-being. That means we don’t just recommend what the latest research shows, we conduct our own research. We treat our members, colleagues, and communities as family, and uphold the trust they place in us by safeguarding their privacy. We have high expectations for ourselves and each other. We believe in spreading health—online, offline, through educational programs and awareness campaigns, and through good ol’ word of mouth. We practice well-care as well as sick-care, and advocate prevention as well as treatment. We discuss, debate, and shape public policy. We walk for the cure, buckle up for safety, bike for the cause, and run for the joy of it (and sometimes for that cookie we ate at lunch). We believe pink ribbons and yellow bracelets make more than fashion statements. And we believe in our power to make a difference. We are Kaiser Permanente and we stand for health. Yours. Ours. And everyone’s.
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