Download the full white paper: Implementing OpenNotes: Improving patient access to notes on patient portals.
At institutions or practices that have joined the OpenNotes movement and invite their patients to read their clinicians’ notes, an important question that arises is: How many patients actually read the notes they are invited to review?
This report provides an overview of steps we are taking to gather and assess information around note-opening rates at health systems that are sharing notes with patients on their portals. In other words, if x notes are shared by clinicians via the patient portal, what percent of these notes are actually opened and viewed by patients with a portal account?
As we work to advance patient access to more transparent healthcare information, we look forward to continuing to work with organizations implementing OpenNotes. The data that we and many others are gathering demonstrate increasingly that sharing notes with patients may improve the quality and safety of care, and perhaps contribute to cost containment. Many patients now have notes available. We need to make it much easier for them to read them!