by Ashley O’Brien SALT LAKE CITY, UT – The recent OpenNotes roll out at Intermountain Healthcare was hands down the most impressive we’ve seen, due in large part to tremendous communications efforts developed by Communications Manager, Ashley O’Brien. We asked Ashley to share some insights on their success. How did communications planning fit in with…
health communication
Communicating about OpenNotes is critical for managing expectations
by Ashley O’Brien, Communications Manager, Intermountain Healthcare
SALT LAKE CITY, UT – The recent OpenNotes roll out at Intermountain Healthcare was hands down the most impressive we’ve seen, due in large part to tremendous communications efforts developed by Communications Manager, Ashley O’Brien. We asked Ashley to share some insights on their success.
Characteristics of Patients Who Report Confusion After Reading Their Primary Care Clinic Notes Online
Patient access to online electronic medical records (EMRs) is increasing and may offer benefits to patients. However, the inherent complexity of medicine may cause confusion. We elucidate characteristics and health behaviors of patients who report confusion after reading their doctors’ notes online. We analyzed data from 4,528 patients in Boston, MA, central Pennsylvania, and Seattle, WA, who were granted online access to their primary care doctors’ clinic notes and who viewed at least one note during the 1-year intervention. Three percent of patients reported confusion after reading their visit notes.
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