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health communication

Communicating about OpenNotes is critical for managing expectations

November 14, 2017 by Rossana Fazzina Leave a Comment

by Ashley O’Brien, Communications Manager, Intermountain Healthcare
SALT LAKE CITY, UT – The recent OpenNotes roll out at Intermountain Healthcare was hands down the most impressive we’ve seen, due in large part to tremendous communications efforts developed by Communications Manager, Ashley O’Brien. We asked Ashley to share some insights on their success. 

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Filed Under: Blog Tagged With: blog, health communication, open notes, OpenNotes, patient-doctor communication

Characteristics of Patients Who Report Confusion After Reading Their Primary Care Clinic Notes Online

Patient access to online electronic medical records (EMRs) is increasing and may offer benefits to patients. However, the inherent complexity of medicine may cause confusion. We elucidate characteristics and health behaviors of patients who report confusion after reading their doctors’ notes online. We analyzed data from 4,528 patients in Boston, MA, central Pennsylvania, and Seattle, WA, who were granted online access to their primary care doctors’ clinic notes and who viewed at least one note during the 1-year intervention. Three percent of patients reported confusion after reading their visit notes.

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Tagged With: Doctor's notes, health communication, Healthcare Transparency, open notes, OpenNotes, patient access, visit notes

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